Digital Security

Tips For Your Banking Security

How We Protect You

WeStreet Federal Credit Union is dedicated to protecting your security and account information. We have installed the best of breed in security, intrusion software, and firewalls to protect our members. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your personal information.

 

Bank Online Securely

Online Banking allows members of WeStreet Federal Credit Union to conduct financial transactions via the internet on a secure website operated by WeStreet. WeStreet has in place various security policies and procedures to reduce the risk of unauthorized online access to member’s accounts.

WeStreet will never ask you for your user login or password via email, text, or phone. WeStreet will only ask for your username and password when you are logging in to Online Banking.

If you are having a problem with the home banking system additional information may be asked once the account holder has been verified.

Information Safety Tips

  • Choose a password with a high percentage strength level, including upper case letters, lower case letters, numbers, and symbols (@#$%…). Your password should be easy to remember but hard to guess. Do not share your password with anyone. If you have to write it down, store it in a safe place that only you can access.
  • Choose a unique answer to security questions.
  • Never use your social security number or information found on your driver’s license.
  • Change your password every 90 days.
  • Install anti-virus and anti-malware software on your personal computer.
  • Be sure to log out, never “X” out of the browser.
What Is Phishing?

Phishing is the act of sending an email, phone call or text message in an attempt to get the recipient to visit a fraudulent website or call center and enter sensitive personal information. to fool the recipient by mimicking a legitimate business. Any information collected by the phisher is then used to steal the recipient’s money or identity.

Don't Fall for Phishing

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Requests Personal Information

The point of sending phishing email is to trick you into providing your personal information. If you receive an emails requesting your personal information, it is probably a phishing attempt.

Learn More
What to Do If You Are Being Phished?

If you receive a fake phone call, take down the caller’s information and report it to your local authorities. In the United States, use the FTC Complaint Assistant form. If you receive a fake email, delete it immediately. Be sure to empty your trash so that you don’t accidentally open the link later.

Site
Terms

Email Marketing

We Will Never Ask You Via Email…

WeStreet FCU will never ask you for any personal information including any account information or social security number via email. Email is a responsible way to deliver relevant product and service offers, regulatory information and rate updates, NOT to gather confidential member information.

Security

Your Information Remains Confidential

We take every precaution to ensure your information remains confidential. The information you provide to us on our website is encrypted and protected with an encryption method called Secure Socket Layer (SSL). While on a secure page, the lock icon on the bottom of web browsers such as Microsoft Internet Explorer becomes locked, as opposed to unlocked or open when you are just ‘surfing’.

Data Collected

Anonymous User Analytics

In addition to the information we collect as described above, we use technology to collect information about the use of our website. For example, our web server automatically logs which pages of our website our visitors view, their IP addresses and which web browsers our visitors use. Our website contains hyperlinks to other pages on our website. We may use technology to track how often these links are used and which pages on our website our visitors choose to view. The companies we contract with may allow us to use technology to collect transaction and site navigation information when you are on their website.

Cookies

Enhancing Your Online Experience

A cookie is a piece of data stored on the hard drive of your computer containing information about you. Cookies by themselves cannot be used to discover the identity of the user. Cookies do not contain viruses and most cannot review any of your personally identifiable information unless you willingly provide it as a user on a website. Cookies do not damage your computer. We use cookies to track and target your interest in order to enhance your online experience with us.

Links and Frames

Links to other sites may be provided on our website for your convenience. You acknowledge and understand these sites may contain terms and privacy policies that are different from ours. By providing these links, we are not endorsing, sponsoring, or recommending such sites or the materials disseminated by or services provided by them, are not responsible for the materials, services, or other situations at or related to or from any other site, and make no representations concerning the content of sites listed in any of the web pages. Consequently, we cannot be held responsible for the accuracy, relevancy, copyright compliance, legality, or decency of material contained in sites listed in any search results or otherwise linked to our website. For example, if you “click” on a banner advertisement or a search result, your “click” may take you off our website. This may include links from advertisers, sponsors, and content partners that may use our logos as part of a co-branding agreement. These other sites may send their own cookies to users, collect data, solicit personal information, or contain information that you may find inappropriate or offensive. In addition, advertisers on the website may send cookies to users that we do not control. You may link to the home page of our website. However, you may not link to other pages of our website without our express written permission. You also may not “frame” material on our website without our express written permission. We reserve the right to disable links from any third-party sites to our website.

Additional Information on our Mobile Application

The WeStreet FCU Mobile App (“the App”) accesses the following information about your activity and device location. The App collects location data to enable “Pulsate” messaging, even when the App is closed or not in use. Specifically, the following pieces of information are collected by the App:
• Location – Used for geofencing and beacon scanning essential for advertising/marketing campaign delivery
• UserID – Pulsate creates a random user GUID upon initial app access, which is later used during every connection with Pulsate. This GUID is unique for each device/app and changes after every app reinstall. This ID is used for identifying a user and sending campaigns.
• Product Interaction – Pulsate tracks user’s app entry, app exit, and pages viewed within the app.
• Name – Pulsate collects user’s first name for product personalization purposes.
This information may be used for creating targeted communications, offering you products or services that fit your needs, determining your closest Service CU Branch or ATM, or determining where you are performing your banking transactions.

Fraud Center

If you feel your account or personal information may have been compromised or you have been charged for something you didn’t authorize, we’re here for you. Please visit our Fraud Center for additional information and helpful phone number.

Fraud Center