How to Use Card Management

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What is Card Management? 

Card Management puts you in complete control of your WeStreet  debit card(s) with access 24/7 to temporarily freeze/unfreeze a misplaced card. 

How to Use Card Management 

Access Card Management through your Online Banking profile 

Once logged in, you can access the Card Management menu item through Additional Services. There, you can see any debit card associated with your account(s). Toggle to freeze your card and block transactions such as point of sale or digital wallet purchases.  

Freezing your card will not stop any recurring charges, previously authorized holds/transactions, credit refunds, transfers and balance inquiries at an ATM/ITM. 

Call the Care Center 

Contact our Care Center via phone or secure email to request your card be cancelled or order a new card. 

• 918-610-0200 

Send a Secure Email 

• Login to Online or Mobile Banking 

• Navigate to Secure Email 

• Send a message to our Care Center staff 

Report Stolen 

If your card is lost or stolen and you need to turn it off immediately 24/7/365, please call (888) 263-3370 for Debit Cards or (866) 820-3887 for Credit Cards. 

Frequently Asked Questions about Card Management 

What is the difference between temporarily deactivating a card and cancelling it? 

If you misplaced a card but expect that you will find it again soon, you can temporarily deactivate your card. Temporary deactivation protects you because it ensure that the card will not work until it is reactivated. This will give you time to find the card without worrying that it has been stolen or misused. Once you find the card, you can utilize Card Management within online banking to reactivate it at any time. If you do not find the card, please give us a call to order a replacement card at 918-610-0200. 

What happens when I order a replacement credit or debit card? 

When you order a replacement card, within 7-10 business days you will receive a letter containing your new card. The letter will look very plain, so it’s a good idea to pay extra attention to your mail while waiting for your new card to arrive. 

For Debit Card Set-Up: Call (855) 726.4885 to activate it and set up your new PIN. 

For Credit Card Set-Up: Call 800-631-3197 to activate the card. Be sure to look out for the preset PIN number mailed to you in a plain envelope. 

What happens to my card’s PIN if I order a replacement card? 

If you’ve ordered a replacement debit card, the PIN will be set to a new number temporarily. This new PIN will not be mailed to you. Instead, you can set up your PIN by calling (855) 726.4885. Follow the voice instructions to complete these steps. You may change your PIN back to match the old PIN if you wish. Also, there’s an option to do this through the Member CARE Center, call (918) 610.0200 or Toll-free call (800) 256.5626 and a Member CARE representative will assist in updating the PIN for you. 

Once you’ve received your card, you can then call 888-886-0083 to activate your new card and set up a PIN.