How To Send A Secure Email

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Our secure email system makes it easier for WeStreet members to contact a member service representative without having to call.

To send a secure email, you must have online or mobile banking set up.

How to Send a Secure Message on Mobile

1. From your WeStreet Mobile Banking app, click “More”
2. Next, scroll down to find “Secure Email” under Contact Us
3. Then, select “New Message”
4. Select what type of message you’d like to send, including Transaction Inquiry, Dispute – ACH/Automatic Debit, Dispute – ATM/Debit Card, Lost or Stolen Debit Card, Account Maintenance, Fee Inquiry, Bill Pay / External Transfer Inquiry, Loan Inquiry, Statements, Skip-a-Pay, Travel Notice, or Other
5. Fill out the Subject and Additional Information portion of the request.
6. Once you click “Submit,” you will be able to check the status of your message.

How to Send a Secure Message on Desktop

From your WeStreet Online Banking, click Help & Messaging, then click “Secure Email”

Then, select “New Message”

Select what type of message you’d like to send, including Transaction Inquiry, Dispute – ACH/Automatic Debit, Dispute – ATM/Debit Card, Lost or Stolen Debit Card, Account Maintenance, Fee Inquiry, Bill Pay / External Transfer Inquiry, Loan Inquiry, Statements, Skip-a-Pay, Travel Notice, Other.

Fill out the Subject and Additional Information portion of the request.

Once you click “Submit,” you will be able to check the status of your message.

About Secure Email

The secure email feature is intended to help members get the answers they need in a convenient format. Please allow 24-48 hours for a response to message requests.

We may reach out for additional information on the situation if needed. We may call to follow up if more explanation is necessary than can be provided in a text response.

We’re excited about this feature, which will make it easier for you to get in touch with our member service staff without having to make a call.