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July 25, 2023 Personal Account Services

How to Set Bill Pay Reminders in Online Banking

For alerts and notifications relating to loan payments or bill payments, you can customize your alerts in the Bill Pay area of Online Banking.

How to Turn Bill Pay Alerts & Reminders On/Off

  • Log in to Online Banking
  • Click the Bill Pay tab
  • Click Edit reminder and alert preferences under “I want to…” in the right sidebar

A checkmark in the check box indicates a reminder is active. No checkmark indicates the reminder is disabled. Click the checkbox to toggle the reminder on and off. If you make changes, don’t forget to click the Save button at the bottom of the page.

A grayed-out checkmark means it is a system alert and it will be automatically generated. These alerts cannot be turned off and you will always be notified if one of these issues occurs.

Reminders

A Reminder is a simple way to never lose track of when your next payment is due. The Bill Pay system counts down the number of days until your next payment is due and displays the information next to your payee’s name when you log in. You will also be sent an email alert ten (10) days before the due date.

A reminder does not mean your bill will be paid automatically. Your bill will only be paid automatically if you have specifically set up an automatic payment.

If you set up a reminder, when you log in, you will see the number of days until your next due date listed next to your payee’s name.

How to Add a Reminder to Bill Pay

To set up a reminder:

  • Locate the payee that needs to be updated in your payee list and click on its corresponding Options link.
  • Select the Next due reminder tab from the navigation on the left hand side of the Options window.
  • Enter the frequency you make your payment (once a week, once a month, etc.), the next due date, and click the Save button.

A reminder can also be set up in the payment confirmation area that is displayed below your payee when you set up a payment for a payee that does not currently have an automatic payment set up or is not an eBill.

To set up a reminder from the payment confirmation area, click on the “Want a reminder?” link, adjust the date as needed, and click the Save button.

Note: If you set up an eBill or a recurring payment, there is no need to set up a reminder. In fact, the service won’t let you, but you will see a reminder when you log in. The next due date will be displayed to the left of your payee’s name and you will receive a notification when your bill arrives, or when your next recurring payment is scheduled to be sent.

How to Edit a Reminder in Bill Pay

Follow the steps below to change the next due date or the frequency of your Reminders:

  • Locate the payee that needs to be updated in your payee list and click on its corresponding Options link.
  • Select the Next due reminder tab from the navigation on the left hand side of the Options window.
  • Update the frequency and/or the next due date, and click the Save button.

Note: When you make a payment from within the Bill Pay service, we will automatically “fast forward” the countdown to your next due date. If you don’t make a payment through our service but want to “fast forward” ahead to the next due date, hover your mouse over the next due number on the side of your payee name in the payee list and click on the fast forward icon. You can also edit the next due date by following the instructions above.

How to Delete (Turn off) Reminders in Bill Pay

Follow the steps below to stop the next due countdown and Reminder emails.

  • Locate the payee that needs to be updated in your payee list and click on its corresponding Options link.
  • Select the Next due reminder tab from the navigation on the left hand side of the Options window.
  • Click the Turn off link in the top right corner of the Options window.