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Es Donde Perteneces
Descubre la Iniciativa Hispana de WeStreet: un espacio creado especialmente para ti. Nuestra página en español ofrece educación financiera y detalles sobre nuestros productos y servicios.
Discover WeStreet in Spanish: a space created especially for you. Our website in Spanish offers financial education and details about our products and services.
westreet españolWe’ve Given Joy a Boost!
Joy is now better than ever! We have implemented bug fixes, added new features, and upgraded her conversational abilities to make her easier to speak with. To celebrate these upgrades, we’ve also given Joy a fresh, updated voice.
WeStreet is committed to offering you the most up-to-date and complete financial solutions to meet all of your needs. We make sure to keep in touch with you and are always available when you need us. Our objective is to provide you with the highest quality financial services and assistance possible.
No matter when you need help, you can reach out to Joy, WeStreet’s AI-powered virtual assistant. Joy is here to help you with your account related tasks and questions. She is completely interactive and is available 24 hours a day, 7 days a week, and 365 days a year.
Meet Joy, your trusty virtual assistant! With her advanced AI technology, she can help you with all sorts of things like answering your questions, finding resources, making balance transfers, and other helpful tasks. She has a lot of skills and knowledge that will make your life easier and more productive. Joy is here to be your go-to helper for an awesome customer service experience.
Joy is always here for you! Your virtual assistant is dedicated to putting your needs first and helping you with whatever tasks or questions you have. You can count on Joy to be responsive, interactive, and ready to help whenever you need it.
When you reach out to the Call Center, here are some of the tasks that Joy can help you with, without needing to connect with a representative:
Do you need a quick answer to your question? Simply ask Joy and you’ll get a prompt response, without going through a long phone menu. It’s a hassle-free way to get the help you need!
Joy is the quickest way to get efficient answers. No need to worry about keywords or special phrases. Joy can understand complete sentences
What is Joy?
Joy is an AI (Artificial Intelligence) powered virtual assistant that can answer questions, help you find resources, and more.
What is Artificial Intelligence? (How are you using AI?)
Artificial intelligence is a field which pulls in data to enable problem solving. At WeStreet Joy (AI) acts as a “personal bank teller” to help members 24/7 through every step of the journey from becoming a member, to completing transactions, or for information.
Why is WeStreet Using Joy?
WeStreet aims to assist our members in the quickest and most efficient manner. Joy will be able to provide support for general questions 24/7.
How do I Use Joy?
You can ask Joy a question and you will get an answer right back. There is no need to listen to an entire phone menu of options before getting your answer. Joy is the quickest way to get efficient answers. No need to worry about keywords or special phrases, Joy can understand complete sentences.
You can say things like “Transfer $200 from my Checking Account to my Savings account” and Joy will handle it!
If you need that human touch, Joy will transfer you to the Member CARE Center during normal business hours to help.
Does Joy Use ChatGPT or Other AI Bots?
No. Joy is secure. Joy is fully encrypted using the latest technology.
What Are the Different Options for Talking to Joy?
Currently, you can speak to Joy by calling our phone number at 918-610-0200 or 800-256-5626.
Is the Joy Virtual Assistant Secure to Use?
Yes! Joy verifies your identity using the same authentication as our Online banking, Mobile banking, and our CARE Center team. In addition, Joy’s interactions are secured using the latest encryption technology.
Can I Access the Audio Teller Still?
With the enhancements of Joy, you will be able to retrieve your balance, make transfers, hear transaction history, and make a payment from an external account without needing to listen to a tree of options. Ask Joy a question and she will assist you!
Can I Speak to a Human?
If Joy is unable to help with your questions, Joy will transfer or connect you with one of our local WeStreet Member Care Representatives during normal business hours.
What Can Joy Help Me with Over the Phone?
Joy can answer many questions! She can help you with transactions including transferring funds, loan payments, registering for online banking, and simple inquiries like checking your account balances or recent transactions. She can also help you find rates or apply for an account or loan!
How Accurate is Joy?
Joy can respond accurately to many questions and is constantly learning to answer more questions to serve our members’ needs better.
What Hours is Joy Available?
Joy is available for your convenience 24 hours a day, 7 days a week, and 365 days a year.
Is There a Fee or Cost to Use Joy?
Joy is a complimentary virtual assistant offered by WeStreet to enhance our member experience.
What Languages Does Joy Respond To?
Joy is only able to understand and respond in English. If you would prefer to speak in Spanish let Joy know and she will connect you with a bilingual Member Care Representative.
Will Joy be Able to Answer & Respond to More Questions in the Future?
Yes, Joy will have additional capabilities continuously added. Joy has a dedicated team that will look at opportunities to improve and enhance Joy’s options and features.
Can Joy Assist Me in Opening a New Membership or Loan?
Yes! Joy can connect you with a WeStreet Loan Representative to help you complete your loan application over the phone. For opening a membership, Joy can send you directions via text messages to our online platform for membership applications.
Is Joy Able to Update Me on the Status of My Loan Application?
Joy will direct you to the Member Care Center Loan department to answer your loan specific questions but is unable to provide you with status updates at this time.
What Information do I Have to Share with Joy to Use Her Features?
Joy will use a series of authentication questions to securely verify you before completing any transactions related to your account.