fbpx

The Annual Meeting of The Membership will be held on Tuesday, April 23, 2024, at 5:00 p.m. CST.

June 18, 2023 Member Resources

Person-to-Person (P2P) Solution Tutorial

Pay A Person is a convenient digital service that allows online and mobile banking users to transfer money to their contacts at other financial institutions in real-time.

How To Use Pay A Person

Once logged into Online Banking, click the Payments button in the top menu, then click Pay A Person.

Screenshot of Person to Person Payment system

This will load the Pay A Person home page.

Screenshot of Person to Person Payment system

Settings

From the home page, click the settings button at the top right.

Screenshot of Person to Person Payment system

Here, you can manage funding accounts, payment alerts, contacts, and group filters. See below for more details on these areas.

Screenshot of Person to Person Payment system

Screenshot of Person to Person Payment system

History

From the home page, click on History. The history will default to a list view, or you can choose a calendar view. The history can also be filtered by a date or date range.

Screenshot of Person to Person Payment system

In the calendar view, it will show dots on the dates with transactions, and when you click on this date, you can see the transaction information below.

Screenshot of Person to Person Payment system

From either view, clicking on the transaction will bring up additional details. If the you need proof of payment, you can click the proof of payment button at the top right.

Screenshot of Person to Person Payment system

It will populate the details of the transaction.

Screenshot of Person to Person Payment system

Payment Alerts

From the Settings menu, Payment Alerts can be customized.

Screenshot of Person to Person Payment system
Clicking Send To will pop up a new window where you can choose between the contact options. Email or phone are shown in the example.

Screenshot of Person to Person Payment system

You can toggle alerts for when the payment is sent and delivered here.

Screenshot of Person to Person Payment system

You can also change when you receive the alert before the payment is sent.

Screenshot of Person to Person Payment system

Screenshot of Person to Person Payment system

Adding Contacts

From the settings menu, click Manage Contacts.

Screenshot of Person to Person Payment system

Click the plus sign to add a contact.

Screenshot of Person to Person Payment system

This may prompt a window requiring extra verification. You will need to follow the verification steps.

Screenshot of Person to Person Payment system

Fill out the requested information.

Screenshot of Person to Person Payment system

Choose how the Contact will be notified that a payment was sent to them, either Mobile Number or Email Address.

Screenshot of Person to Person Payment system

Enter a Security Question and Answer (if applicable) for Contact to answer upon receiving payment.

Remember that it is designed to be a question only the Contact would know the answer to. This ensures the payment is sent to the correct person at the indicated mobile number or email.

Screenshot of Person to Person Payment system

Click “Save” to Add the Contact and return to the Contact List. You can also click Save and Pay to Pay the newly added Contact.

Screenshot of Person to Person Payment system

Sending Payment

To pay a Contact(s), click on the PAY button on the home page.

Screenshot of Person to Person Payment system

This will display your contact list. Contacts that you recently sent payments to will be displayed at the top under “Recent
People” (max 5). Additional contacts will be displayed in alphabetical order below under “Contacts.”

Screenshot of Person to Person Payment system

Click on the Contact(s) name(s) to schedule a payment and then click Next.

Screenshot of Person to Person Payment system

Enter the following fields:

  • Amount(s)
  • Memo (not required)
    • Emojis and limited special characters are supported.
  • Choose which account to pay Contact(s) from
  • Select Frequency of payment.
    • Frequency defaults to One-time
  • Send Date
    • Users can select a future date to send the payments

Screenshot of Person to Person Payment system

Click on “Pay” to submit payment.

Screenshot of Person to Person Payment system

The user will receive a pop up to confirm the payment details. If all is correct, click “Confirm.” User can click “Cancel” to return to Pay a Person details.

Screenshot of Person to Person Payment system

A payment confirmation will be displayed. Click on “Done” to return to the Activity Feed.

Screenshot of Person to Person Payment system

For additional information, visit our FAQs page for all the information you may need.