How To Use Joy, WeStreet’s Virtual Assistant 

Written by:

Baylor Cox

Reviewed by:

• Christy Kibben

How Does Joy Work? 

Joy gives you 24/7 access to your accounts by phone. You can ask her a question, and you will get an answer right back. No more listening to an entire phone menu of options before getting your answer. Joy is the quickest way to get efficient answers. 

You can say things like “Transfer $200 from my Checking Account to my Savings account,” and Joy can handle it! 

Joy may also send you a text response with helpful links or a one-time passcode. Look for a text from this number: 539-766-8252 

• Please note that if you have stopped receiving messages by typing “stop” you will need to send a text message with the word “START” to allow messages to come through. Send a text message with the word “START” to 1-539-766-8252. 

How To Use Joy (Including Authentication) 

Before You Call 

When you call Joy and ask for account-specific information, she will ask you for a combination of two pieces of information to protect your identity: 

• Your Member Number (Account Number) or Social Security Number (SSN) 

• The last four of your SSN or the Last Four of your Active Debit Card 

Call 918.610.0200 

1. Joy will greet you and ask how she may assist you by giving you a few options.  

2. You can also ask her anything, it doesn’t have to be something from the list. For instance, “What is WeStreet’s Routing Number?” or “What’s My Balance?” 

3. Joy will ask you for the following information if your call requires verification. You can enter or tell her the information.  

• Your Full Social Security Number & Last Four Digits of Your Active Debit Card Number OR 

• Membership Number (Account Number) & Last Four of Your Social Security Number (SSN) 

If your call requires further verification, Joy will send you a one-time passcode to your mobile phone number or your email address that we have on file. You can verbally speak the passcode or enter it into the keypad. 

A Few Things You Can Do 

• Get WeStreet’s routing number 

• Find out rates for loans, share certificates, and more 

• Get answers to product questions 

• Schedule an appointment in branch 

• Make a balance transfer between accounts (cannot be less than $1.00) 

• See up to 6 months of transaction history 

• Update your account information 

• Register for Online Banking  

• Retrieve your account balance 

• Open an account or loan 

• Get loan due information 

• Get assistance finding your online statements  

• Find out branch hours 

• Find a branch or ITM near you 

• Perform money transfers (minimum of $1.00) 

• Make a payment to your auto, commercial, recreational, or personal loan 

• And more! 

Using Joy is a fast and easy way to get answers to your questions about WeStreet and to receive help with common banking services. We hope you are as excited to speak with Joy as she is to speak with you!