Introducing Joy, Virtual Assistant

WeStreet is committed to offering you the most up-to-date and complete financial solutions to meet all of your needs. We make sure to keep in touch with you and are always available when you need us. Our main objective is to provide you with the highest quality financial services and assistance possible.

WeStreet is pleased to announce a more modern version of phone banking when you call our call center beginning August 8, 2023.

What is Joy?

Meet Joy, your trusty virtual assistant! With her advanced AI technology, she can help you with all sorts of things like answering your questions, finding resources, and even doing other helpful tasks. She’s got a lot of skills and knowledge that will make your life easier and more productive. Let Joy be your go-to helper for an awesome experience!

Joy is always here for you! Your virtual assistant is available 24/7, every single day of the year, and dedicated to putting your needs first. You can count on Joy to be responsive, interactive, and ready to help whenever you need it.

Benefits of Joy

Do you need a quick answer to your question? Simply ask Joy and you’ll get a prompt response, without going through a long phone menu. It’s a hassle-free way to get the help you need!

Joy is the quickest way to get efficient answers. No need to worry about keywords or special phrases. Joy can understand you.

Top Questions for Joy

When you reach out to the Call Center, here are some of the questions you can ask Joy before connecting with a representative:

• Make A Transfer
• Retrieve Your Balance
• Product Questions
• Open An Account
• Register For Online Banking
• Find A Brand or ATM
• Hours of Operation
• And More!

Joy, Virtual Assistant FAQs

What is Joy?

Joy is an AI (Artificial Intelligence) powered virtual assistant that can answer questions, help you find resources, and more. Joy is completely interactive and available 24 hours a day, 7 days a week, and 365 days a year to serve your needs first.

What is Artificial Intelligence? (How are you using AI?)

Artificial intelligence is a field which pulls in data to enable problem solving. At WeStreet Joy (AI) acts as a “personal bank teller” to help members 24/7 through every step of the journey from becoming a member, to completing transactions, or for information.

Why is WeStreet Using Joy?

WeStreet aims to assist our members in the quickest and most efficient manner. Joy will be able to provide support for general questions 24/7.

How Do I Use Joy?

You can ask Joy a question and you will get an answer right back. No more listening to an entire phone menu of options before getting your answer. Joy is the quickest way to get efficient answers. No need to worry about keywords or special phrases, Joy can understand you.

You can say things like “Transfer $200 from my Checking Account to my Savings account” and Joy will handle it!

If you need that human touch, Joy will transfer you to the Member CARE Center during normal business hours to help.

Does It Use Chat GPT or Other AI Bots?

No. Joy is secure. Joy is fully encrypted using the latest technology.

What Are The Different Options For Talking To Joy?

Currently, you can speak to Joy by calling our phone number at 918-610-0200 or 800-256-5626.

Is The Joy Virtual Assistant Secure To Use?

Yes! Joy verifies your identity using the same authentication as our Online banking, Mobile banking, and our CARE Center team. In addition, Joy’s interactions are secure by using the latest encryption technology.

Will I Be Able To Access The Audio Teller Still?

With the enhancements of Joy, you will be able to retrieve your balance, make transfers, hear transaction history, and make a payment from an internal account without needing to listen to a tree of options. Ask Joy a question and she will assist you!

Can I Speak To A Human?

If Joy is unable to help with your questions, Joy will transfer or connect you with one of our local WeStreet Member Care Representatives during normal business hours.

What Can Joy Help Me With Over The Phone?

Joy can answer many questions! She can help you with transactions including transferring funds, loan payments, registering for online banking and simple inquiries like checking your account balances or recent transactions. She can also help you find rates or apply for an account or loan!

How Accurate is Joy?

Joy can respond accurately to many questions and is constantly learning to answer more questions to serve our members’ needs better.

What Hours Is Joy Available?

Joy is available for your convenience 24 hours a day, 7 days a week, and 365 days a year.

Is There A Fee or Cost To Use Joy?

Joy is a complimentary virtual assistant offered by WeStreet to enhance our member experience.

What Languages Does Joy Respond To?

Joy is only able to understand and respond in English.

Will Joy Be Able To Answer & Respond To More Questions in the Future?

Yes, Joy will have additional capabilities continuously added. Joy will have a dedicated team that will look at opportunities to improve and enhance Joy’s options and features.

Will Joy Be Able To Assist Me In Opening A New Membership or Loan?

Yes! Joy can text you directions to our online platform for membership and loan applications.

Is Joy Able To Update Me On The Status of My Loan Application?

Joy will direct you to the Member Care Center Loan department to answer your loan specific questions but is unable to provide you with status updates at this time.

What Information Do I Have To Share With Joy To use Her Features?

Joy will use a series of authentication questions to securely verify you before completing any transactions related to your account.